My Komatsu helps Ascendent Demolition LLC stay on top of maintenance, keep machines running in challenging applications
Demolition puts a heavy strain on equipment and attachments. To keep Ascendent Demolition LLC’s machinery in top shape and avoid costly breakdowns, the firm’s Equipment Manager Kyle Jolk uses an aggressive preventive maintenance program that includes tracking the company’s Komatsu equipment with Komtrax through My Komatsu, a comprehensive digital hub that allows 24/7 access to machine telematics data, parts manuals and service manuals. Jolk monitors daily service hours, machine hours, idle time, abnormalities and other critical data.
“My Komatsu is a great fleet management tool,” stated Jolk. “It helps us keep track of when maintenance is due, and it’s been valuable in ensuring that we get that service done on time. The graphical design is great for us, and it’s easy to look at.”
Remote telematics data and information through My Komatsu enables users to access and evaluate their assets, including Komatsu equipment and other machinery brands that have been registered with My Komatsu. It can save hours of tracking down machine information and helps users be more proactive about service and repairs. My Komatsu alerts users when to order parts, which can easily be ordered through the digital hub.
“In addition to Komtrax, I also use My Komatsu to look at manuals for troubleshooting,” Jolk added. “Komatsu equipment has been great to work on. That has a lot to do with the amount of service manuals and technical information available through My Komatsu. We have some older non-Komatsu equipment, and it’s more difficult to deal with those because they are not in that centrally located hub of My Komatsu. In general, I’m impressed with support to the end user, both from Komatsu and our dealer. It’s something you just don’t see from other manufacturers. It’s incredible.”
*The opinions expressed here are from the end user quoted. The results described herein are those of this end user under certain conditions. Your results may vary.
To learn more about My Komatsu visit https://www.komatsu.com/en/services-and-support/equipment-monitoring-and-analysis/my-komatsu/.