New Payment Option
Komatsu Care Plus Cost Per Hour gives you a fixed hourly rate on unlimited services for 60 months
As your machines age, increase certainty in your owning and operating costs with Komatsu’s new Komatsu Care Plus Cost Per Hour program that delivers unlimited scheduled maintenance services at a fixed rate for 60 months.
“Komatsu Care Plus Cost Per Hour is a subscription-style billing plan that gives customers a very cash-flow-friendly alternative and lets them extend coverage beyond the complimentary maintenance period,” said Komatsu National Accounts Manager Felipe Cueva. “There is a nominal, up-front, opt-in charge. Customers then lock in their cost per hour for that 60-month period and are billed based on the machine’s monthly usage. Price protection is built in. The rate doesn’t change, which offers a hedge against inflation and rising costs.”
The benefits of Komatsu Care Plus Cost Per Hour include:
- Unlimited hours
- Up to 60 months of coverage guaranteed
- Price protection
- Total periodic maintenance (oils, filters, labor, travel and oil sampling)
- Monthly payments based only on machine utilization reported in Komtrax
- National coverage
How it works
“For example, if the rate on their particular machine is $5 per hour and the customer used the machine for 10 hours, they would be billed $50,” Cueva explained. “If they put 100 hours on the machine, the cost would be $500 for that month.”
The usage is tracked with Komatsu’s Komtrax telematics system to ensure accurate billing.
“Added peace of mind comes in knowing that, as with other Komatsu Care programs, the services performed with Komatsu Care Plus Cost Per Hour are done by certified technicians,” said Cueva.
He also noted that Komatsu Care Plus Cost Per Hour is restricted to current production models such as Dash-11 excavators. Hourly rates vary depending on machine. Once the initial 60-month period ends, customers may opt in again at the current rate.
“Customers can cancel their subscriptions at any time after 1,000 hours and two completed services without penalties or fees,” said Cueva. “We encourage anyone who wants more certainty in their costs to check this out, as well as other options through My Komatsu. Your local Komatsu distributor can help get you covered.”