Optimized Experience
My Komatsu updates, new features improve fleet management to help you get the critical information you want in fewer clicks
Fleet management is essential to maintaining your equipment’s health. Properly maintained equipment helps increase uptime and lower overall owning and operating costs. Staying on top of fleet management can be challenging, especially if you are still relying on end-of-day field reports or drives to the job site to check hour meters.
Digital solutions such as My Komatsu can change the game by giving you real-time machine data that can be accessed from practically anywhere, as well as tools that give you the capability to order parts and more. Recent updates make it easier to navigate, so you can quickly get the information you need to help make proactive fleet management decisions.
“Filtering capabilities have been updated to help users more quickly access the information they are looking for,” said Andrew Casey, Digital Solutions Analyst, Komatsu. “It’s more like a dashboard where you can get information in fewer clicks, which is something our customers wanted. Using their feedback, we made changes to make the interface more user-friendly. Customers who already have a My Komatsu account will see the updates automatically.”
Casey said one of the priorities based on customer feedback was a redesign of the My Fleet page, emphasizing that its substantially different look and easier navigation enable users to see their entire fleet of registered machines all on a single page without having to go through multiple tabs.
“We also expanded the ability to filter by idle time percentage, SMR range, model type, manufacturer, and much more,” Casey added. “A new sync map feature lets users zoom in on a particular territory, click the sync map to list button, and see machines just in that territory.”
Component tracking capability
Another major change is the addition of component tracking, according to Casey. The new functionality allows users to monitor component health, so they can more proactively plan for replacements.
“Users can set an interval based on last service date or SMR hours of the machine, then create an alert that notifies them when a component is due for replacement,” Casey explained.
Machine health and fleet monitoring are now easier, faster and more efficient with new alerting features, including additional alert types for abnormality codes, coverage, Komatsu Oil and Wear Analysis (KOWA) samples, and more. Consolidated and customizable views of your alerts can be set with the alerting dashboard. With My Komatsu, you can choose how to receive notifications — by web, mobile app, email or SMS.
Telematics information (Komtrax) in My Komatsu remains a vital feature that works with Komatsu and other brands that you have registered in your My Komatsu account. You can view machine location, fuel consumption, and machine health, which includes maintenance history.
Additional features available in My Komatsu include:
- Publications – View parts and support manuals for your machines
- E-commerce parts stores – Easily order parts and solutions that you can pick up in store, have shipped to your shop, or get delivered directly to your job site
- Digital solutions – Sign up for and access your Smart Construction accounts such as Dashboard, Design, Drone, Field, Fleet, Office and Remote
If you don’t already have a My Komatsu account, you can sign up for one by visiting https://mykomatsu.komatsu. Once you have an account, your dealer can help you get set up and work with you on how to best utilize the platform.
“Proactive fleet management results in less downtime because you have a clear picture of your equipment’s health at all times,” said Casey. “You can better plan for routine service and component changes, address excess idle time, train your staff, monitor job sites and machine performance, schedule part orders, and much more.”
