Better Service
Komatsu expands national field services for North America mining customers
As Komatsu continues to enhance offerings for mining customers in North America, the company has acquired certain assets of Matfield Machining to enhance the growth of its national field service teams, which support mining operations at customer sites throughout the United States and Canada. Among those assets are a 14-acre site with a shop and warehouse in Safford, Ariz., which will serve as the hub for Komatsu’s U.S. National Field Service team, as well as equipment to expand the team’s milling and machining capabilities.
“The asset purchase will expand the capabilities of our National Field Service team to provide mining customers a full-service, turnkey offering for major equipment rebuilds and field work,” said Josh Wagner, Vice President and General Manager of North America mining distribution for Komatsu.
The National Field Service team of experienced product experts facilitates planning and performs assembly of new machines and major overhauls of existing machines. Using its broad experience base and standard work practices to optimize major projects, this team enables Komatsu branches to better support the daily needs of its customers. The National Field Service team will be available to service large mining equipment in the U.S., including electric and hydraulic shovels, electric drive shovels, drills, electric wheel loaders, mechanical drive trucks, large format dozers, and support equipment.
